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Frequently asked questions

Our Nova Glow products are suitable for all skin types, including dry, oily, combination, and sensitive skin. All ingredients are lab-tested and safe for use on skin, hair, and scalp across various age groups, typically recommended for individuals between 15 and 75 years old.

If you have a specific skin condition, we recommend consulting a dermatologist before using our products.

To identify your skin type, observe how your skin feels after cleansing:


• Dry Skin: Feels tight or flaky.
• Oily Skin: Appears shiny, especially in the T-zone.
• Combination Skin: A mix of dry and oily areas.
• Sensitive Skin: Prone to redness, irritation, or reactions.
For a more accurate assessment, consider consulting a dermatologist.

Yes, the claim made by us is 100% correct. None of our product(s) or any ingredient(s) used in any/all of our products are completely cruelty-free and have never been tested on any animal/insects or any living creature on this planet.

Yes, all Nova Glow products are completely free from sulfates, steroids, and parabens. We clearly list the ingredients on each product label.

Results may vary depending on the product, individual skin type, and severity of skin concerns. While some users may notice immediate effects, others may need to use the product consistently for several days or weeks to see noticeable improvements. Generally, most of our application products start showing results within a week of regular use.

Our products are designed to be used after cleansing and before moisturizing. For optimal results, please refer to the individual product labels or product page on our website for specific usage instructions.

Order-related

We accept various payment methods, including debit cards, credit cards, bank transfers, and UPI, through our trusted partner Razorpay.

Once your order is shipped, we'll send you a tracking link via email or message, allowing you to track its progress. You'll receive order confirmations after purchase and when your order is on its way.

Delivery-related

Delivery typically takes 3-5 business days, but may take up to 7 business days depending on your location. We strive to deliver orders as quickly as possible.

Yes, free shipping is available for all orders irrespective of the amount and quantity of the order placed.

Yes, we do ship our products outside of India.

Verified